Policies

RESERVING A SPOT IN A CLASS OR WORKSHOP:

You must be a member in order to view the calendar and sign up for workshops. There is a $12 per year membership fee, and contract.

There is a 48 hour cancellation policy on any one day workshops purchased in addition to your membership. You must cancel 48 hours in advance, and if you do, you will receive a credit back to use whenever you want in the future. If it is within 48 hours of the workshop, you will only receive a credit if the spot is filled by another actor.

MEMBERSHIP PAYMENT

You will pay in advance via credit card. The Actor's Key IS A TALENT TRAINING SERVICE. THIS IS NOT A TALENT AGENCY CONTRACT. ONLY A TALENT AGENT LICENSED PURSUANT TO SECTION 1700.5 OF THE LABOR CODE MAY ENGAGE IN THE OCCUPATION OF PROCURING, OFFERING, PROMISING, OR ATTEMPTING TO PROCURE EMPLOYMENT OR ENGAGEMENTS FOR AN ARTIST. The Actor's Key IS PROHIBITED BY LAW FROM OFFERING OR ATTEMPTING TO OBTAIN AUDITIONS OR EMPLOYMENT FOR YOU. IT MAY ONLY PROVIDE YOU WITH TRAINING. FOR MORE INFORMATION, CONSULT CHAPTER 4.5 (COMMENCING WITH SECTION 1701) OF PART 6 OF DIVISION 2 OF THE LABOR CODE. A DISPUTE ARISING OUT OF THE PERFORMANCE OF THE CONTRACT BY THE TALENT SERVICE THAT IS NOT RESOLVED TO THE SATISFACTION OF THE ARTIST SHOULD BE REFERRED TO A LOCAL CONSUMER AFFAIRS DEPARTMENT OR LOCAL LAW ENFORCEMENT, AS APPROPRIATE.    

YOUR RIGHT TO CANCEL:
 By paying with a credit card, and entering your address, name, and phone number, you have entered into a contract with The Actor’s Key to provide you with training for one year.

You may cancel this contract and obtain a full refund, without any penalty or obligation, if notice of cancellation is given, in writing via email, within 10 business days from the date on your receipt, or the date on which you commence utilizing the services under the contract, whichever is longer. For purposes of this section, business days are Monday through Friday. To cancel this contract, email a signed and dated copy of the following cancellation notice or any other written notice of cancellation to The Actor’s Key at actorskey@gmail.com or fax number (866) 724-2710, NOT LATER THAN MIDNIGHT OF 10 days after said receipt, or 10 days after the date of the beginning of utilization of service. As this contract is executed in part or in whole through the Internet, you may cancel the contract by sending the notification to: actorskey@gmail.com You may NOT obtain a refund after the 10-day cancellation period described above (in paragraph 5 of section 1703 of Labor Code 4.5) has expired.

CANCELLATION NOTICE you need to send if you wish to cancel (please either cut and paste this or print it for your records). If you do not follow these written procedures for cancellation set forth in the contract.

I hereby cancel this contract.

Dated:

Artist Signature:

If you cancel your membership, all fees you have paid for your membership must be refunded to you within 10 business days after delivery of the cancellation notice to the talent service.

GENERAL RULES:

You MUST BE ON TIME.  You do have a grace period but must arrive by the end of the Q&A if you don't, and there is an actor on standby, we will give your spot away. 
 

PLEASE NOTE:

Each of our Casting Director Teachers are scheduled in advance. If there are changes to their schedules or the shows they work on, we cannot be held responsible- this is truly part of the business, and the shows are there to let you know their experience as you choose who you want to learn from. We will try to get you as much information as quickly as we can if there are any changes. If casting directors have to cancel unexpectedly we will inform you ASAP and reschedule. We apologize for any inconvenience this may cause. 

The Actor's Key reserves the right to terminate membership at any time. By submitting information, the actor agrees to release The Actor's Key of any liability.

FOR MOST correspondence, we prefer that you use email.  If it is an emergency and you absolutely need to speak to someone, please email us in addition to calling 818-926-7399 (just in case your message is garbled/cut off).