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RESERVING A SPOT IN A CLASS OR WORKSHOP:
You must be a member in order to view the calendar and sign up for workshops. There is a $12 per year membership fee, and contract. If your membership expires, your credits are suspended UNTIL you become a member again (so if you still have $40 in credits when you membership expires, you will not be able to use those credits UNTIL you pay for a new yearly membership). No refunds will be issued because you do not want to continue with a membership and after the 10 day cancellation period outlined below in Labor Code 1703. However, credits ARE transferable, so if you move, decide on a different career path, etc., and no longer wish to take workshops, you need to send us your friend's name and email, and we are happy to give them your credits. They must be a member to use the credits.
There is a 48 hour cancellation policy on any one day workshops purchased in addition to your membership. You must cancel 48 hours in advance, and if you do, you will receive a credit back into your Actor's Key account to use whenever you want in the future. If it is within 48 hours of the workshop, you will only receive a credit for a future workshop if the spot is filled by another actor. Directions on how to cancel are under SIGNING UP AND CANCELING in the main menu. You have to cancel on the website- we do not handle ANY cancellations via email or phone. If there are extenuating circumstances, cancel on the website FIRST, then email us.
We also DO NOT issue refunds beyond the law (outlined below) on packs that are bought. As with workshop credits, these must be used during your membership. If your membership expires, the pack credits will be suspended, and can be used when you renew your membership. If your membership expires, or if you move/change careers/etc., we can not issue pack credits. We can transfer them to a friend, though, so please email us if you have this situation.
Please also note that IF you decide to cancel your membership for any reason, know that by canceling, you will not be allowed to rejoin The Actor's Key (this is to prevent people from just signing up to try to take one workshop, see that it's full, and then canceling, and signing up the next day/week/month).
Please note: Packs and credits are good for one year from the date of purchase. There are no refunds on packs.
You DO need to have a membership in order for your credits and packs to be used. If your membership has expired, you can use some of your credits to pay for it, and then use the rest of your credits.
Below is Labor Code 1703. We are required to post it. It outlines the cancellation policy.
Labor Code 1703;
1703. (a) Every contract and agreement between an artist and a talent service shall be in writing, in at least 10-point type, and contain all of the following provisions:
(1) The name, address, telephone number, fax number (if any), e-mail address (if any), and Internet Web site address (if any), of the talent service, the artist to whom services are to be provided, and the representative executing the contract on behalf of the talent service.
(2) A description of the services to be performed, a statement when those services are to be provided, and the duration of the contract.
(3) Evidence of compliance with applicable bonding requirements, including the name of the bonding company and the bond number, if any, and a statement that a bond in the amount of fifty thousand dollars ($50,000) must be posted with the Labor Commissioner.
(4) The amount of any fees to be charged to or collected from, or on behalf of, the artist
(5) If you cancel, all fees you have paid must be refunded to you within 10 business days after delivery of the cancellation notice to the talent service "receiving the services, and the date or dates when those fees are required to be paid.
You will pay in advance via credit card. The Actor's Key IS A TALENT TRAINING SERVICE. THIS IS NOT A TALENT AGENCY CONTRACT. ONLY A TALENT AGENT LICENSED PURSUANT TO SECTION 1700.5 OF THE LABOR CODE MAY ENGAGE IN THE OCCUPATION OF PROCURING, OFFERING, PROMISING, OR ATTEMPTING TO PROCURE EMPLOYMENT OR ENGAGEMENTS FOR AN ARTIST. The Actor's Key IS PROHIBITED BY LAW FROM OFFERING OR ATTEMPTING TO OBTAIN AUDITIONS OR EMPLOYMENT FOR YOU. IT MAY ONLY PROVIDE YOU WITH TRAINING. FOR MORE INFORMATION, CONSULT CHAPTER 4.5 (COMMENCING WITH SECTION 1701) OF PART 6 OF DIVISION 2 OF THE LABOR CODE. A DISPUTE ARISING OUT OF THE PERFORMANCE OF THE CONTRACT BY THE TALENT SERVICE THAT IS NOT RESOLVED TO THE SATISFACTION OF THE ARTIST SHOULD BE REFERRED TO A LOCAL CONSUMER AFFAIRS DEPARTMENT OR LOCAL LAW ENFORCEMENT, AS APPROPRIATE.
YOUR RIGHT TO CANCEL: By paying with a credit card, and entering your address, name, and phone number, you have entered into a contract with The Actor’s Key to provide you with training for one year.
You may cancel this contract and obtain a full refund, without any penalty or obligation, if notice of cancellation is given, in writing via email, within 10 business days from the date on your receipt, or the date on which you commence utilizing the services under the contract, whichever is longer.For purposes of this section, business days are Monday through Friday. To cancel this contract, email a signed and dated copy of the following cancellation notice or any other written notice of cancellation to The Actor’s Key at firstname.lastname@example.org or fax number (866) 724-2710, NOT LATER THAN MIDNIGHT OF 10 days after said receipt, or 10 days after the date of the beginning of utilization of service. As this contract is executed in part or in whole through the Internet, you may cancel the contract by sending the notification to: email@example.com You may NOT obtain a refund after the 10-day cancellation period described above (in paragraph 5 of section 1703 of Labor Code 4.5) has expired.
CANCELLATION NOTICE: You need to send us this contract, and the following "cancellation notice" if you wish to cancel your membership (please either cut and paste this or print this entire contract for your records). If you do not follow these written procedures for cancellation set forth in the contract, we can not refund your membership payment.
I hereby cancel this contract.
If you cancel your membership, all fees you have paid for your membership must be refunded to you within 10 business days after delivery of the cancellation notice to the talent service.
Our biggest rule is you MUST BE ON TIME. You do have a grace period but must arrive by the end of the Q&A (or 15 minutes into the workshop, whichever comes first). If you don't, and there is an actor on standby, we will give your spot away to that actor, and issue you a credit for a future workshop.
Occasionally, there are issues with an instructor arriving on time (traffic, casting sessions running long, wildfires, etc.). If a CD is less than an hour late, we DO NOT issue credits for people who can't stay. The exception is if someone has let us know ahead of time that they need to use a "go early", in which case, we will issue a credit. Most workshops run about 3 hours or less- but some DO run over when an instructor is taking a lot of time with the actors, so please plan accordingly. We do NOT issue credits because you decide to leave a workshop that you think is running long. We respect your decision, but we can not be issuing credits for teachers wanting to spend extra time with our students!
Each actor is allowed 3 "go earlies" a year (so people don't take advantage, and so they are really reserved for emergency or really important situations)- but you MUST be there 15 minutes before when you have a "go early" or you forfeit the early spot and will just be on the list where you would normally be. You MUST EMAIL 24 hours before a workshop in order to use an "early" (you can't just tell the reader when you show up that you have to leave), and you must receive a confirmation email back that we have received your request in order to confirm that you can indeed use it. Please note that you can not use an early pass for a "format departure" workshop that is in a class setting (everyone in the room- these are rare, but they do happen, and this is specifically listed in the workshop description).
Each of our instructors are scheduled in advance. If there are changes to their schedules or their resumes (where they work, who they work for), we cannot be held responsible- this is truly part of the business, and the shows are there to let you know their experience as you choose who you want to learn from. We will try to get you as much information as quickly as we can if there are any changes. If instructors have to cancel unexpectedly we will inform you ASAP and reschedule. We apologize for any inconvenience this may cause.
The Actor's Key reserves the right to terminate membership at any time. By submitting information, the actor agrees to release The Actor's Key of any liability. If you choose to terminate your membership, you may not join again in the future (in certain extreme cases, if you wanted to "suspend" a membership, we may be able to work something out, so please email us if you find yourself in an extreme situation).
For correspondence, we prefer that you use email. We have a late line if you are running late to a workshop only.
Disclaimer: Workshops/Classes are NOT job interviews. The presence of an industry professional is in no way a promise of employment. The Actor's Key does NOT attempt to procure employment for actors/artists-we are strictly for educational purposes.
What information do we collect?
We collect information from you when you fill out a form.
When you order a workshop, class, pack, or other service/product, you will need to enter your credit card information into our secure server. This information will never be used or charged without your permission (if you take a workshop or class and have not paid, you give us permission to charge your saved credit card for said class/workshop)
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously without logging in. Please note you will only be able to have partial access if you are not logged in as a member.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
; To send periodic emails
The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions, to send receipts and workshop/class updates
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
“Opt-Out” of future correspondence with the The Actor's Key
If you decide to not receive any future correspondence wit the The Actor's Key, you have two options: 1. Select “Unsubscribe” at the bottom of any E-Newsletter sent from Constant Contact. 2. Send an email request to firstname.lastname@example.org with the subject line “Opt-Out”.
This policy was last modified on 4/25/2012